Refund policy

Responsible company: BIBE IBÉRICA S.L.U. (Tax ID B23970528)

Address: Calle de Sepúlveda 6, Nave 13, 28108 Alcobendas, Madrid, Spain

Phone: +34 670 02 60 20
Email: comercial@azalagourmet.com

1. Order cancellation

You can cancel your order free of charge as long as it has not been prepared or shipped. To cancel, contact us as soon as possible by phone (+34 670 02 60 20) or email (comercial@azalagourmet.com). If the order has already been shipped, it is handled as a return (see section 2).

2. Returns (right of withdrawal)

Time limit

You have 14 calendar days from receipt of your order to return it without giving any reason. The period starts on the day you, or a third party you authorise, receive the last item of the order.

How to return

Tell us that you wish to withdraw from the contract with a clear statement, for example by letter, email or any other written message, to: Azala Gourmet, Calle de Sepúlveda 6, Nave 13, 28108 Alcobendas, Madrid, Spain · +34 670 02 60 20 · comercial@azalagourmet.com. You may use the withdrawal form at the end of this policy, but it is not required. To meet the 14-day deadline, it is enough to send your message before the period ends.

Sending the product back

Send the products back in perfect condition, without undue delay and within 14 calendar days of telling us about your withdrawal. You bear the direct cost of returning the goods. You are only liable for any loss of value caused by handling beyond what is needed to check the nature, characteristics and functioning of the product.

Damaged, spoiled or wrong products

If your order arrives damaged, spoiled, past its date or is not what you ordered, write to comercial@azalagourmet.com or call +34 670 02 60 20 within 7 days of delivery, with your order number and a photo of the product and the packaging. We will send you the correct product or refund your money, as you prefer, at no cost to you, shipping included.

This does not limit your legal guarantee: the seller is liable for any lack of conformity that appears within 3 years of delivery (articles 114 and following of Spanish Royal Legislative Decree 1/2007, General Law for the Protection of Consumers and Users).

Products that cannot be returned

Under article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to food that has been opened or unsealed, for health and hygiene reasons, or to goods that are liable to deteriorate or expire rapidly.

3. Refunds

  • We refund all payments received, including the original shipping cost (unless you chose a delivery method more expensive than standard delivery).

  • The refund is made within 14 calendar days of you telling us about your decision.

  • We may withhold the refund until we receive the products back or you provide proof of having sent them, whichever comes first.

  • We refund using the same payment method you used, unless you expressly ask for another one. No fees are charged for the refund.

4. Withdrawal form (optional)

Copy and fill in this form only if you wish to withdraw from the contract:

To: Azala Gourmet · comercial@azalagourmet.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

  • Ordered on / received on (*):

  • Name of consumer(s):

  • Address of consumer(s):

  • Signature of consumer(s) (only if this form is sent on paper):

  • Date:

(*) Delete as appropriate.